Refund policy

Cancellation & Refund Policy

Please review our terms carefully before completing your purchase.

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No Cancellations or Refunds Once Confirmed

Once an order is confirmed and payment is completed, we cannot accept cancellations or process monetary refunds. Because Milkso produces perishable, food-grade consumable products with high hygiene standards, all sales are considered final.

1. Final Sale Policy

We take extreme care in blending, packaging, and dispatching our 100% natural pistachio nutritional mixes. Due to health, food safety, and sanitization standards, products once sold cannot be returned or refunded.

2. Damaged or Defective Deliveries

If your package arrives in a visibly damaged or tampered condition:

Do not accept the package if the outer seal is broken.
If you discover damage after opening, take clear photos and an unboxing video within 24 hours of delivery.
Email our support team at info@milkso.com with your Order ID, images, and description.
Our quality team will review your case and arrange a free replacement where applicable.

3. Incorrect Address & Undeliverable Orders

Please verify your shipping address and contact number at checkout. Milkso is not liable for failed deliveries resulting from incomplete or inaccurate addresses provided during ordering.

4. Need Help Before Ordering?

If you have any questions regarding ingredients, nutritional parameters, or package sizes, please reach out to our team at info@milkso.com or WhatsApp support before placing your order.